from the Turning Good People Into Top Talent blog series Recent Accenture research, based on surveys of 3,600 professionals, showed that while nearly all (96 percent) global professionals consider themselves to be good listeners; an even larger majority (98 percent) spend part of their workday multitasking.  The research showed almost two-thirds (64 percent) say that […]

Role Misalignment and Disengagement A Wake-Up Call for Business Leaders from Gallup By Bob Moore, CMC Jim Harter, Ph.D., Chief Scientist, Workplace Management and Wellbeing for Gallup’s workplace management practice, recently wrote an article entitled, “Companies Are Maximizing Only 5% of their Workforces.”   Here are the highlights of his article: >The longest tenured are also […]

Improving Patient Satisfaction Begins by Selecting the Right People By Bob Moore, CMC Low patient satisfaction scores are beginning to cost healthcare organizations thousands of dollars in Medicare reimbursements.  James Merlino, MD, chief experience officer for Cleveland Clinic, says, “It’s hard to say that paying attention to the patient experience is not something we should […]

from the Turning Good People Into Top Talent blog series The number one problem facing business today is the loss of top talent. Ninety-one percent of Millennials—those workers born between 1980 and 2004—expect to stay in their current job fewer than three years. Companies can’t afford that kind of turnover. Many studies show that the total cost […]

from the Turning Good People Into Top Talent blog series The United States Chamber of Commerce reports that 90 percent of U.S. employers recognize that it is increasingly difficult to find qualified applicants to fill open positions. The Chamber’s website refers to the skills gap by stating, “The engine of the U.S. economy is facing a serious crisis.” According […]