EQ: The Key to Increasing Capacity to Deliver Value

Timely Tips For Turning Good People Into Top Talent
EQ:  The Key to Increasing Capacity to Deliver Value
Why Talent Management is More Important Than Ever

By Bob Moore, CMC, The Effectiveness Guy

The 2012 Summer Olympics provided the forum for a new level of champions and the “bar” was raised in almost every sport.  Champion athletes demonstrated their capacity to produce results under pressure.  In these challenging economic times brought on by the Great Recession, everyone must increase their capacity. We cannot simply hope to return to business as usual; the bar has been raised.

Turning your good people into top talent and increasing capacity to deliver value to customers and other stakeholders is the only way out of the current situation.  Methods of improving productivity, which focuses primarily on increasing efficiency and reducing costs, have reached the point of diminishing returns.

We would do well to heed Einstein’s warning that we cannot solve our problems with the same level of thinking we used when we created them. Only by changing our thinking and turning our good people into top talent can we improve results and deliver more value to customers and other stakeholders.

Intelligence Quotient (IQ) and SAT scores have dominated our thinking on who is likely to succeed.  Many firms today still believe they only have to hire the best and the brightest to be successful.  However, the evidence is now clear that people skills are far more important when it comes to the bottom line. Emotional intelligence (EQ) has emerged as a core competency.

Daniel Goleman’s 1995 best-selling book, Emotional Intelligence, Why It Can Matter More Than IQ, popularized the concept of emotional intelligence.  Other best-sellers, Working with Emotional Intelligence and Primal Leadership, shook the business community with evidence that overwhelmingly showed that up to 90 percent of one’s performance effectiveness was due to emotional savvy rather than technological knowledge.

This should be no surprise since social scientists have been reporting for decades that IQ tests are inadequate for predicting success in life. For example, IQ scores account for as little as 25% in predicting future success in college. In the work place, technical savvy and knowledge may contribute as little as four to ten percent towards performance effectiveness.  These facts may explain the reason some people with average IQs become more successful than those with the highest IQ scores.

Robert Cooper, author of the book Executive EQ:  Emotional Intelligence in Leadership and Organizations (1997), defines Emotional Intelligence as the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

In the fast-paced, high-stress workplace with diminishing job security, most people have trouble dealing with emotionally charged situations that arouse anger and anxiety. The evidence of emotional dysfunction and personal discomfort shows up in the school room to the board room of major corporations.  This is compounded by poor communications skills and lack of leadership and vision. 

More than ever, talent management practices for personal growth and development must include strengthening of emotional capacities in order to survive.  It is the responsibility of  those who consider themselves champions for turning good people into top to learn and to teach how to develop one’s EQ, how to relate to others using emotional intelligence, and to apply what they have learned in the work place.

Daniel Goleman makes a strong case for working with a coach to improve one’s E.Q. The fact is that emotional competencies cannot be learned from a book or just attending a seminar. These soft, yet essential skills must be strengthened by working with another individual, preferably a professional familiar with the individual’s situation, their needs and work environment.

The importance of developing one’s emotional intelligence is essential to success in the workplace. Practicing high levels of EQ increases motivation, enhances problem-solving and improves decision-making.

Here are Five Steps you can take to enhance your Emotional Intelligence:

  1. Use assessment tools to raise your self-awareness to better understand your strengths, areas of vulnerability, emotional triggers and the subsequent need to react.
  2. Work with a mentor or personal coach who can help you to identify the causes of feelings, become aware of split-second, preconscious thoughts and their possible distortions. Learn to inhibit your reactions to anger and hostility.
  3. Develop the essential people skills, beginning with active listening and how to ask open-ended questions.
  4. Monitor your self-talk and increase positive feedback to yourself. Increase your appreciation of yourself and others.
  5. Acquire the skills of “learned optimism” and reframe negatives and monitor how you explain events to yourself. Turn mistakes into learning events.

Attend the Free webinar coming in September
How to Increase Productivity with Less Stress:  Introducing the Emotional Intelligence 2.0 Assessment
To get on the invitation list for the Free Webinar Series, send me an email (Bob@Effectiveness.com) with “EQ 09 12” in the subject line.



Bob Moore, CMC®*, Managing Director
The Talent Management Institute
Division of Effectiveness, Inc.
“Resources for Turning Your Good People Into Top Talent”

Join our online community at www.talentmanagementinstitute.com

Contact:  Bob@Effectiveness.com
Raleigh, NC: 919-439-5811
Toll Free: 888-669-3923

*The CMC®, Certified Management Consultant,(TM)
is a designation awarded by the Institute of Management
Consultants for meeting international standards of consulting
and adherence to the ethical canons of the profession awarded
to less than 1% of all  management consultants.

© Copyright 2012, Effectiveness, Inc.  All Rights Reserved.










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