Essential Leadership Skills That Every Manager Must Master

management effectiveness

Are you looking for a program that provides the skills every manager must master?

Each course is part of the foundation your leaders need to build a fully engaged team of top talent.

  Click on “Read More”  to access” the short 12 question Team Leader Effectiveness Questionnaire to prioritize your learning objectives and to determine the right leadership development curriculum to fit your unique situation.
 
Coaching Job SkillsLearn to:
  • Identify team member difficulties that hinder team success
  • Build improvement plans by observing team member performance
  • Effectively coach job skills
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Communicating UpLearn to:
  • Plan for effective communication with supervisors
  • Build consensus around goals, objectives and action plans
  • Recap communications for clarity and consistency
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DelegatingLearn to:
  • Delegate for optimal time management, job satisfaction and productivity
  • Develop processes that ensure the involvement and success of your team members
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Developing Performance Goals & StandardsLearn to:
  • Define goals, objectives and performance standards
  • Identify and set performance standards
  • Involve team members in creating individual performance standards
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Effective DisciplineLearn to:
  • Encourage self-discipline
  • Deliver disciplinary actions to team members
  • Use discipline as a positive growth experience
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Essential Skills Of CommunicatingLearn to:
  • Communicate clearly and concisely
  • Understand and manage your nonverbal communication
  • Effectively communicate through listening
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Essential Skills Of LeadershipLearn to:
  • Manage your team while enhancing team members’ self-esteem
  • Effectively solve problems by focusing on team members’ behavior
  • Encourage team member participation
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Improving Work HabitsLearn to:
  • Distinguish between performance and work habits
  • Recognize poor work habits
  • Effectively coach to improve work habits
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Managing ComplaintsLearn to:
  • Empathetically listen to team members’ complaints
  • Find the root cause of an issue
  • Effectively resolve workplace problems
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Providing Performance FeedbackLearn to:
  • Develop a collaborative feedback process
  • Get team members’ buy-in
  • Implement a systematic approach to performance improvement
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Resolving ConflictsLearn to:
  • Recognize conflicts before they become problems
  • Identify the source of team member conflicts
  • Use effective communication to resolve conflict
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Supporting ChangeLearn to:
  • Understand and facilitate the three phases of change
  • Develop strategies for effectively communicating and supporting change
  • Build team member buy-in to change
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